Delivery & Shipping Policies

Ideamods reserves the right to deny or cancel deliveries to areas with limited, delayed, or difficult access including, but not limited to: zones requiring permits or special equipment to enter, campsites, construction zones, churches, country clubs, private estates, farms, military or government buildings or areas, storage facilities, universities etc. If your apartment complex or housing area is gated and requires an access code, please provide it to the delivery drivers when your delivery appointment is made.  Missed appointments due to access issues are the responsibility of the customer and may result in a delivery cancellation fee (BDT 5000).

Delivery and Shipping:

Dhaka residents can choose between 3 shipping methods at checkout: Store Pick-Up, Home Delivery (No Setup), or Full-Service Delivery & Setup. Outside Dhaka there is only one option Delivery till Parcel Service (No Setup) and in that case, clients need to bear parcel delivery cost. Ideamods is currently in the process of providing deliveries for out-of-country customers.

Home Deliveries:

Ideamods offers FREE Home Delivery if clients purchase more than 15000 BDT Product within Dhaka (No Setup, at ground level). Outside Dhaka customers will receive Delivery till parcel office; fees are dependent on location and merchandise ordered.

Our delivery team will bring your order to the ground-level entrance of your home or apartment building. Setup and removal of debris are not included.  At this time, we are unable to provide haul-away services for old furniture, we apologize for any inconvenience.

Full-Service Delivery & Setup:  

Ideamods offers Full-Service Delivery & Setup within Dhaka region.  This service includes assembly of merchandise, placement in the home, and removal of trash at ground level.  Haul-away of old furniture is not included.

  • For local shipping: Local customers may qualify for Free Home Delivery! if the purchase value is more than 15000 BDT.  Full-Service Delivery & Setup at ground level may also be available for Dhaka.  FREE Home Delivery is offered on a discretionary basis and may be changed, or revoked at any time.
  • For other locations: Shipping costs are based on your delivery area.

Ideamodswill provide all customers with an estimated delivery date within 72 hours of the order being placed.  Ideamods cannot guarantee the arrival date or time of your furniture.  Estimations are made based on manufacturer stock at the time of the order and the manufacturer’s standard delivery times to our location in Dhaka.  We will do our very best to communicate the status of your order every step of the way, and notify you by email if any changes in your delivery date are made. Once the shipment leaves our warehouse you will be given a tracking number, when applicable.

Shipping Damage:

Please report any shipping damage at the time of delivery, prior to signing the delivery receipt. Failure to do so will release the delivery company from any damage claims. It is very important to carefully inspect your product before signing the delivery receipt. If the damage does not look like it is repairable, refuse delivery and call us immediately.  For customers receiving drop-off service, please inspect the packaging prior to signing the delivery receipt.

Separate Shipments:

Shipping fees reflect the price of shipping multiple items (if applicable) in a single shipment. In the event that one or more items are backordered and there will be a delay, the customer will be given the option to request separate shipments. In this situation, the customer is responsible for any additional fees that multiple shipments may incur. Alternately, the shipment can be held until all pieces are in stock and ready for a single shipment and single fee.

Address Corrections:

Ideamodsis not responsible for incorrectly entered shipping addresses during the online checkout process. Due to a penalty assigned by the shipping company, a BDT 5000 fee will be charged in the event that the customer requires an address correction after a shipment has been scheduled. This fee is not a punishment, but rather an attempt to recoup the charge from the shipping company. Please be advised that, in an effort to protect our customers from fraud, we will require proof of address when such requests are made.

Scheduling Deliveries:

When an order is ready, the customer will be contacted by Ideamodsand informed that the order is ready to ship. Customers can then expect a call from the shipping company to schedule a convenient date and time for delivery. Please ensure you respond to communications within 24 hours, or storages fees may be applied by the shipping company. In the event that the shipping company charges storage fees, we will pass those charges on to the customer. Customers will be notified by email of the additional fee, and the credit card on your account will be charged.

Limitations and Qualifications of Sale:

The customer understands that Ideamodswill give the best estimate of delivery time, but is not responsible for factory delays, shipping delays, port closures, out of stock products, back-ordered products, or any other factors beyond Ideamods’ control.  Ideamodsmakes no delivery time guarantees.  No compensation is available for backorders and/or delayed orders.

All claims of damage, defects, insufficiency, impairment, or mis-shipped merchandise must be received by Ideamodsin writing within 48 Hours (2 days) after the customer receives the merchandise.

The customer and Ideamodsagree that no other accordance or promises, oral or written, specified or implied, shall inhibit or modify the terms of the sales contract.

All merchandise must be paid in full before deliveries can be scheduled.  Delays in shipping on behalf of the customer may result in a 10% storage fee.

Measurements, dimensions, size, shapes, finishes, colors, and styles are approximate.  All are subject to change by the manufacturer; Ideamodswill not be liable.

 
Cancellation Policy:

Orders placed on our online store are charged and processed quickly. Once an order is received, Ideamods immediately places items into production and processes the order for shipment from our stock or the manufacturer.  Customers will receive notifications by email once sales are approved for processing, or if additional permissions or information is needed to proceed.  This occurs within 48 hours of a sale being submitted through the website.

Orders may be cancelled by the customer within 6 hours without incurring a processing fee. All customer-requested cancellations received after the 6-hour window will be charged a 5% fee, to cover Ideamodsprocessing costs. No exceptions.

If the furniture has been shipped from the manufacturer to Ideamods, orders may not be cancelled.

Items that have shipped from Ideamodsto the customer cannot be cancelled.

 Store Pick-Up Requirements:

  • Online customers must be present at the time of pick-up with a valid ID and copy of the online invoice.  If the person attempting to receive the merchandise is not listed on the sale, is missing information, or does not have a valid photo ID, our warehouse will not release merchandise to them.  We apologize for any inconvenience.
  • In-Store customers picking up must have sale receipt and a valid ID. Purchaser does not have to be present if the person picking up has the original sale receipt.

 Store Pick-Up Timing:

Merchandise must be picked up within 2 days from the date of purchase (for in-stock items) or 2 days from the date that the merchandise arrives at our warehouse (for backordered items). In the event that no pickup attempt is made within this time-frame, the sale will be treated as a cancellation with a 40% restocking and storage fee applied. The remaining balance will stay as in-store credit and customers will be notified by phone and/or email.

Please Note Ideamodsreserved full rights to change any of terms and conditions without any pre-notice.